Discretionary Housing Payments

Discretionary Housing Payments are extra payments to help meet the shortfall between housing benefit and your rent payment.

Hardship Payments are extra payments to help meet the shortfall between Council Tax reduction and the amount of Council Tax you are liable to pay. 

Both types of payment are cash limited and funds must be prioritised for the most vulnerable members of the community who are experiencing exceptional financial hardship.

Redbridge aims to:

  • help those who are actively seeking work to improve their circumstances
  • sustain tenancies and prevent homelessness
  • encourage and keep people in employment
  • alleviate poverty
  • help claimants through difficult life events
  • support domestic violence victims who are trying to move to a place of safety
  • support the vulnerable or the elderly in the community
  • keep families together
  • support young people in transition to adult life

How are payments awarded?

Generally, these payments will be awarded for short term periods and to those who are taking steps to help themselves. For example, by actively seeking work, alternative accommodation or a long term solution to their financial problems. It is acknowledged that some very vulnerable customers may need longer term support.

Apply for Discretionary Housing Payments

Discretionary Housing Payments is help with the shortfall between your housing benefit and rent payments.

You will need to fill in a claim form, answering all the questions. It is important that you tell us as much as possible about your circumstances and you will need to provide evidence to support your claim.

Apply for Discretionary Housing Payments

  • Email housing.benefits@redbridge.gov.uk to request a paper form
  • Call us on 020 8708 5690 to request a paper form
  • Text Relay customers should dial 18001 before this number to access the Text Relay service

Apply for Hardship Payments

Hardship Payments helps with the shortfall between your Council Tax Reduction and Council Tax liability. 

You will need to fill in a claim form, answering all the questions. It is important that you tell us as much as possible about your circumstances and you will need to provide evidence to support your claim. Only complete this form if you do not pay rent.

Apply for Hardship Payments

  • Email housing.benefits@redbridge.gov.uk to request a paper form
  • Call us on 020 8708 5690 to request a paper form
  • Text Relay customers should dial 18001 before this number to access the Text Relay service

What happens next?

Once your application has been received, it will be assessed and you will be contacted to find out if you have been successful or not.

If you are successful then the Discretionary Housing Payments will be paid along with your next Housing Benefits payment and the Hardship Payments will be credited to your Council Tax account.

What if my circumstances change?

If your circumstances change you need to tell us straight away by writing to:

Revenues, Benefits & Transactional Centre
PO Box 1345
Lynton House
255-259 High Road
Ilford, Essex,
IG1 1NN

Your Discretionary Housing Payments and/or Hardship Payments will be looked at to see if anything needs to change. If the change means that your Discretionary Housing Payments and/or Hardship Payments has to be reduced, then you may have to pay back some of the money already paid to you.

Additional help

Work Redbridge can offer you help with CV writing tips, training courses, apprenticeships and you can see the latest local vacancies. You can find further information at the Work Redbridge page.